FAQ

1. Do you ship outside of the United States?
No, we currently only ship within the United States.

2. How long will it take for my order to arrive?
Most orders arrive within 3–7 business days after they are processed.

3. Do you charge shipping fees?
No, shipping is completely free on all products, regardless of order size.

4. How can I track my package?
Once your order has shipped, you’ll receive a confirmation email with a tracking link to follow your package in real time.

5. What if my order is damaged when it arrives?
If you receive a damaged product, please contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund.

6. Can I return an item if I change my mind?
Yes, you can return items within 30 days, provided they are unused, undamaged, and in original packaging.

7. Who pays for return shipping?
Customers are responsible for return shipping unless the product is defective or incorrect.

8. How soon will I receive my refund?
Refunds are typically processed within 5–7 business days after the returned item has been received and inspected.

9. Can I cancel my order after purchase?
Yes, orders can be canceled before they are shipped. If the order has already been shipped, our return policy applies.

10. How do I reach customer support?
You can email us at contact@afg1127home.shop or call us at 937-499-1212 during business hours.